Frequently Asked Questions

Can't find your answer? Email us at contact@santiora.com — we respond within 24 hours.

🛒 Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and secure.

Can I change or cancel my order?

We process orders quickly. If you need to make changes or cancel, you must contact us within 12 hours of placing your order at contact@santiora.com. After 12 hours, the order will be in fulfillment and we cannot guarantee changes. Once received, any order can be returned for a full refund.

Is my payment information secure?

Absolutely. Santiora uses industry-standard SSL encryption across the entire checkout process. We never store your payment details.

Will I be charged customs or import taxes?

Our prices are displayed in USD and are tax-free. Depending on your country, you may be charged import duties or customs fees upon delivery. These are determined by your local customs office and are your responsibility. For details, contact your local customs authority before ordering.

🚚 Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days (Monday–Friday). After processing, delivery typically takes 2–4 weeks, depending on your location and customs clearance. We ship from Hong Kong.

Do you ship worldwide?

Yes! We ship to 29 countries including the US, UK, Canada, Australia, most of Europe, Japan, South Korea, Singapore, and more.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can also use our Order Tracking page to check your shipment status anytime.

What if my order hasn't arrived?

If your order hasn't arrived within 30 days of shipping, you're eligible for a full refund or reshipment. Contact us at contact@santiora.com with your order number and we'll resolve it immediately.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in original, unworn condition with original packaging. To start a return, email contact@santiora.com with your order number and reason for return.

When will I receive my refund?

Refunds are issued to your original payment method within 7–10 business days of us receiving your return. Credit card refunds may take a few additional days to appear depending on your bank.

My item arrived damaged or incorrect — what do I do?

We're sorry! Email us at contact@santiora.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund immediately — no need to return the item.

👁️ Products & Eye Wellness

Do blue light glasses actually work?

Yes. Blue light glasses filter the high-energy wavelengths (380–500nm) emitted by screens that cause digital eye strain, disrupt melatonin production, and lead to headaches. Most customers notice a difference in eye comfort within the first few days of wear. For sleep benefits, we recommend wearing them 1–2 hours before bed.

What's the difference between your blue light glasses models?

• Anti-Blue Light Glasses (orange/red lens) — Maximum blue light blocking, best for evening use or heavy screen time
• Clear Blue Light Protection Glasses — Subtle filtering, no color distortion, ideal for all-day wear and video calls
• Retro F114 Square Frame — Fashion-forward design with effective blue light protection for the office

What does red light therapy do?

Red light therapy uses 660nm (red) and 850nm (near-infrared) wavelengths to stimulate cellular energy production (ATP). Benefits include faster muscle recovery, improved skin collagen, reduced joint pain, and better sleep quality. Our panel is safe for daily use — 10–20 minutes per session is typical.

What are photochromic lenses?

Photochromic lenses contain UV-reactive molecules that automatically darken in sunlight and clear up indoors. They eliminate the need to switch between regular glasses and sunglasses, making them perfect for driving, cycling, or any activity where lighting changes.

Can I use the blue light glasses if I already wear prescription glasses?

Our glasses are designed as non-prescription eyewear. If you wear prescription lenses, they can be worn over contacts, or you can use them as intended for non-prescription use. For prescription integration, we recommend consulting an optician.

Still have questions? Contact us — we usually reply within a few hours.